Frequently Asked Questions

Everything you need to know about your Sweet Chilling experience.

How long does shipping take?

Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-21 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return window for all unwashed and unworn items with original tags attached. Please visit our returns portal to start your request and receive a prepaid shipping label.

How do I find my correct size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for our 'chilling' relaxed fits or sizing down for a more tailored look.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment plans through Klarna and Afterpay.

Are your materials sustainably sourced?

Yes, Sweet Chilling is committed to ethical fashion. We use organic cotton and recycled polyester blends in 80% of our collections to ensure high quality with a lower environmental impact.

Can I change or cancel my order after it's placed?

To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 1 hour of placement by contacting our customer support team via live chat or email.